Take your customer service to the next level and get ahead of the competition
Making customers feel valued and looked after is often a differentiator.
But preparing your employees for all the different customer interactions they could face can be tricky and expensive.
Until now.
Our clever AI puts your teams through their paces with realistic challenges and situations. And it is available whenever and wherever you need it.
Thirty Seven lets you practice:
Resolving customer complaints
De-escalating tense situations
Providing empathetic and helpful responses
Communicating clearly and concisely
Offering solutions and resolving issues effectively
Managing customer expectations
Managing expectations is crucial to customer retention. Are your employees managing expectations effectively? Are they making unrealistic promises? Do they strive to go beyond what is expected?
Maintaining professionalism under pressure
When the heat is on and tensions are raised, customer services can crumble. It is a high-stakes environment. Can your team perform under pressure and maintain the standards you expect?
Building rapport
Developing rapport helps build customer trust, earn respect and improve satisfaction rates.
Emotional intelligence and empathy
Emotional intelligence helps customer service teams recognise and understand the emotions of others, remain calm and guide them to the best outcomes.
What customer service feedback does Thirty Seven offer?
Tone of voice
Do your employees sound scripted, formal and cold? Or do they strike a professional and reassuring human tone that tells the customer they care?
Temperament
When the pressure is raised, do your employees get hot and bothered? Or can they remain calm, collected and professional?
Eye contact and facial expressions
Do facial expressions convey empathy and make the customer feel valued?
Questions
Are your team members asking the right questions to gather the information needed to resolve the problem?
Jargon and words
Is the language clear? Or is it causing more confusion and misunderstanding?
Pace and clarity
Speaking too factually can sound nervous and impatient. Go too slowly, and you can sound bored and unprofessional. Have your employees speak at a pace that is clear, confident, and respectful.
Tone of voice
Do your employees sound scripted, formal and cold? Or do they strike a professional and reassuring human tone that tells the customer they care?
Temperament
When the pressure is raised, do your employees get hot and bothered? Or can they remain calm, collected and professional?
Eye contact and facial expressions
Do facial expressions convey empathy and make the customer feel valued?
Questions
Are your team members asking the right questions to gather the information needed to resolve the problem?
Jargon and words
Is the language clear? Or is it causing more confusion and misunderstanding?
Pace and clarity
Speaking too factually can sound nervous and impatient. Go too slowly, and you can sound bored and unprofessional. Have your employees speak at a pace that is clear, confident, and respectful.
What is the best way to use Thirty Seven to improve customer service?
Our AI-powered training is about making the difficult customer conversations we can all face every day that bit easier.
The technology can be used to support a face-to-face Professional Customer Care Course run by the BCF Group.
Or it can be used on its own to test how your customer-facing teams are performing and help them get better without needing to take valuable time out of the office.
It can be accessed whenever and wherever needed and includes conversations with AI that looks and sounds just like your customers.
And it is packed with data-driven analytics and insights to enable learning and development teams to facilitate any tailored, customised and personalised future training that may be needed.