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Take your customer service to the next level and get ahead of the competition

Making customers feel valued and looked after is often a differentiator.

But preparing your employees for all the different customer interactions they could face can be tricky and expensive.

Until now.

Our clever AI puts your teams through their paces with realistic challenges and situations. And it is available whenever and wherever you need it.

Thirty Seven lets you practice:

Resolving customer complaints

Deal with complaints effectively to maintain a good reputation and keep customers coming back.

De-escalating tense situations

Learn and test de-escalation approaches to better deal with conflict and upset customers.

Providing empathetic and helpful responses

Empathy and customer service go hand in hand. Do your employees understand the emotions of customers and respond with compassion?

Communicating clearly and concisely

Are your employees using simple, direct and polite language? Or are they relying on jargon and complex terminology that can create misunderstandings?

Offering solutions and resolving issues effectively

Problem-solving shows your customers you care and want to meet their needs. Do your employees actively engage in problem-solving to tackle the issues and concerns faced by customers?

Managing customer expectations

Managing expectations is crucial to customer retention. Are your employees managing expectations effectively? Are they making unrealistic promises? Do they strive to go beyond what is expected?

Maintaining professionalism under pressure

When the heat is on and tensions are raised, customer services can crumble. It is a high-stakes environment. Can your team perform under pressure and maintain the standards you expect?

Building rapport

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Emotional intelligence and empathy

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What customer service feedback does Thirty Seven offer?

Use simple language
Customer service

Tone of voice

Do your employees sound scripted, formal and cold? Or do they strike a professional and reassuring human tone that tells the customer they care?

Filler words
Customer service

Temprement

When the pressure is raised, do your employees get hot and bothered? Or can they remain calm, collected and professional?

Eye Contact
Customer service

Eye contact and facial expressions

Do facial expressions convey empathy and make the customer feel valued?

Use simple language
Customer service

Jargon and words

Is the language clear? Or is it causing more confusion and misunderstanding?

WPM
Customer service

Questions

Are your team member asking the right questions to gather the information needed to resolve the problem?

Avoid Repeating Negative Language
Customer service

Facial expressions

Do facial expressions convey empathy and make the customer feel valued?

Avoid Repeating Negative Language
Customer service

Pace and clarity

Speaking too fact can sound nervous and impatient. Go too slow and you can sound bored an unprofessional. Do your employees speak at a pace that is clear, confident and respectful.

Bridge Effectively
Customer service

Management of unwanted or political questions

Bridging is a fundamental media training technique. It is easy to learn but difficult to apply subtly and effectively without regular practice.

TESTIMONIAL

WHAT OUR CUSTOMERS SAY

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Actress

Naomie Harris

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Founder

Rachel Ferguson

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women-s-white-and-black-button-up-collared-shirt

Businesswoman

Dany Garcia

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What is the best way to use Thirty Seven to improve customer service?

Our AI-powered training is about making the difficult customer conversations we can all face every day that bit easier.

The technology can be used to support a face-to-face Professional Customer Care Course run by the BCF Group.

Or it can be used on its own to test how your customer-facing teams are performing and help them get better without needing to take valuable time out of the office.

It can be accessed whenever and wherever needed and includes conversations with AI that looks and sounds just like your customers.

And it is packed with data-driven analytics and insights to enable learning and development teams to facilitate any tailored, customised and personalised future training that may be needed.

PRICING

Choose your subscription

  • Free Trial
  • £0
  • £0

  • 14 days full access - no credit card required.

  • Try now
  • FEATURES:
  • 24/7 access to realistic Ai conversations, feedback and analysis
  • Management training modules
  • Media training modules
  • Presentation training modules
  • Coaching and mentoring modules
  • Leadership modules
  • Customer service modules
  • Sales and relationship building modules
  • Try now
  • Enterprise
  • £37
  • £420

  • Everything in professional + bespoke company-based scenarios, aims and objectives.

  • Find out more
  • FEATURES:
  • Early access to new features
  • Zero data retention and no-training for models
  • Bespoke company-specific scenarios and goals created by our dedicated team of ILM accredited coaches and trainers
  • Bespoke reports to measure ROI and track your trainee’s development
  • SSO (SAML), Advanced privacy, data retention
  • LMS integration
  • Dedicated onboarding, training and ongoing support
  • Find out more
  • Per month, billed monthly
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